Privacy Policy

1. Introduction

Welcome to kidario ("we," "our," or "us"). Nexteral LLC ("kidario") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Shipping address and billing information
• Payment information (processed securely through Stripe)
• Child's information (name, age, preferences) for book personalization
• Account credentials (email, password) for authentication
• Communication preferences and newsletter subscriptions

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Session information (to maintain your login state)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process and fulfill your orders for personalized books
• Generate personalized content using AI (OpenAI GPT-4 and DALL·E 3)
• Process payments through Stripe
• Send order confirmations, shipping updates, and customer service communications
• Send marketing communications (with your consent)
• Authenticate users and manage accounts
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

4.1 Types of Cookies We Use

4.2 How to Control Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may limit your ability to use some features of our Service.

We store your cookie preference in your browser for 12 months. You can change it at any time using the "Cookie settings" link in the footer.

Note: We use analytics cookies only with your consent. Without consent, only necessary cookies are used.

5. Third-Party Services

We use third-party services to operate our Service. These services may collect, store, and process your information:

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. These measures include:

• Encryption of data in transit (SSL/TLS)
• Secure authentication and authorization
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing through Stripe

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt-out of marketing communications
• Objection: Object to processing of your personal information

7.1 Account Deletion

You have the right to request deletion of your account at any time. To request account deletion, please contact us at info@kidario.com Account Deletion Request.

What happens when you delete your account:

• Your account and profile information will be deleted or anonymized within 30 days
• All online versions of your books will be permanently deleted
• You will lose access to your digital library
• Physical books already ordered and delivered will remain yours
• Order and transaction records may be retained for accounting and legal purposes (7 years as required by law)

Important: If you wish to preserve your books, we recommend ordering physical copies before requesting account deletion. Once your account is deleted, online versions cannot be recovered.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our Service is designed for parents and guardians to create personalized books for children. We do not knowingly collect personal information directly from children under 13 years of age.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will delete such information from our records.

Age Restriction: You must be at least 18 years old to use our Service. If you are under 18, you may only use our Service with the consent and supervision of a parent or guardian.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific Retention Periods:

• Account Information: Retained while your account is active. Upon account deletion, personal information is anonymized within 30 days (except where required by law)
• Online Book Versions: Available in your library as long as your account remains active. Deleted upon account termination
• Order and Transaction Records: Retained for 7 years for accounting and tax purposes as required by law
• Email Communications: Retained for up to 2 years for customer service purposes

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, accounting, or regulatory purposes. Online versions of your books will be deleted immediately upon account termination.

Order information and transaction records may be retained for accounting and tax purposes as required by law, typically for 7 years.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.